Forums » Interstage BPM Server

• admin admin

  
   

  January 6, 2012 12:34:18 AM PST

  We may transfer processes between studio and the server. But on the customer site, it is impossible to transfer a process server from the client studio and also in the opposite direction. We thought we had a problem of Proxy.
  
  Do you have an idea ?
  

  Author: willy Fotso kamga
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• admin admin

  
   

  January 6, 2012 12:50:34 AM PST

  Hello SAAQ,

  
  

  Can you provide some more information so that we may help troubleshoot your issue?  

  
  

  Which version of Interstage BPM are you using?  

  Is your Interstage BPM server running?  

  Are you using the "Uploading Application" feature to transfer your process from Studio to the server?

  Is your server connection correct?

  
  

  Also, if you are a Interstage BPM customer, it may be better that you log an incident to the CustomerWise portal so that a InterstageSupport member can directly assist you to troubleshoot this issue more quickly.

  
  

  Regards,

  Marc
  

  
  

  
  

  Author: Marc Bui
  Attachment:

• admin admin

  
   

  January 6, 2012 1:14:36 AM PST

  We are a team of Fujitsu in Quebec City and we need to do a presentation in the buildings of the customer. In buildings of Fujitsu quebec, it works well but not in the buildings of the customer.
  
  My studio is Version: 11.1 Build id: IF1110048
  My server is https://www.interstagebpm.com/console/_wfxml/RAMRKIWEG
  
  
  Regards, SAAQ
  

  Author: willy Fotso kamga
  Attachment:

• admin admin

  
   

  January 6, 2012 1:15:34 AM PST

  We are a team of Fujitsu in Quebec City and we need to do a presentation in the buildings of the customer. In buildings of Fujitsu quebec, it works well but not in the buildings of the customer.
  
  My studio is Version: 11.1 Build id: IF1110048
  My server is https://www.interstagebpm.com/console/_wfxml/RAMRKIWEG
  
  
  Regards, SAAQ
  

  Author: willy Fotso kamga
  Attachment:

• admin admin

  
   

  January 6, 2012 1:16:31 AM PST

  We are a team of Fujitsu in Quebec City and we need to do a presentation in the buildings of the customer. In buildings of Fujitsu quebec, it works well but not in the buildings of the customer.
  
  My studio is Version: 11.1 Build id: IF1110048
  My server is https://www.interstagebpm.com/console/_wfxml/RAMRKIWEG
  
  
  Regards, SAAQ
  

  Author: willy Fotso kamga
  Attachment:

• admin admin

  
   

  January 6, 2012 1:45:02 AM PST

  SAAQ,

  
  

  As discussed, I will work with your colleague offline on this issue.

  
  

  Regards,

  Marc

  Author: Marc Bui
  Attachment:

• admin admin

  
   

  January 6, 2012 1:46:09 AM PST

  SAAQ,

  
  

  As discussed, I will work with your colleague offline on this issue.

  
  

  Regards,

  Marc

  Author: Marc Bui
  Attachment:

• C.Y. Chen

  

  • 33 posts
   

  January 6, 2012 3:37:31 AM PST

  SAAQ:

  
  

  In your customer's network, please try the link https://www.interstagebpm.com/console/_wfxml/RAMRKIWEG in your browser, does it load?  

  
  

  If it doesn't load, then it is a proxy or firewall issue.  If it loads, we need to investigate further.  We can utilize a tool called "soap monitor" to gather more information.

  Author: C.Y. Chen
  Attachment:

• Ivar Alexander

  
   

  January 6, 2012 4:04:41 AM PST

  Yeah - it sounds like a proxy setting. It would be good to know the error message that you are getting. It is likely your customer network routes HTTPS requests to a proxy. If that is true you will need to configure your Studio to use the proxy. There are a couple of settings that will need to be done. The settings are described in : http://forum.interstagebpm.com/post/Studio-connecting-to-Interstage-BPM-Cloud-4793511
  
  

  Author: Ivar Alexander
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